CUSTOMER SUPPORT
FAQ
Find answers about orders, delivery and returns. Need more help? Contact our store support team.
Orders & Returns
How do I check my order status?
Sign in to your account and open your order. You can also use the order-status link in your confirmation email.
Can I change or cancel an order?
Contact store support with your order number and the requested change. A change or cancellation may no longer be possible once the order has been processed or shipped.
Why was my order canceled?
Check the message sent to the email address used for your order. If the reason is unclear, contact support before placing it again.
How do I request a return or refund?
Review the store return and refund policy, then contact support with your order number for instructions.
Shipping
How much is shipping?
Available delivery options and charges are shown at checkout after you enter a delivery address. See the shipping policy for store details.
Which addresses can you ship to?
Enter your delivery address at checkout to see the available options. If no option appears or you need help with your address, contact support.
When will my order ship?
Review your order confirmation and the store shipping policy. After shipment, check the tracking details for the carrier’s estimate.
How do I track delivery?
Use the tracking link in the shipment confirmation, or open the order in your account.
Tracking says delivered, but I cannot find my package.
Verify the address and check delivery notes, nearby drop-off spots and anyone who may have accepted it. If it is still missing, contact the carrier and store support with your tracking number.
Can I change the delivery address?
Contact support promptly with your order number and the correction. The available options depend on the order’s shipment status.
What if an item is missing or I received the wrong item?
Keep the parcel and packing slip if available. Contact support with the order number and photos of what arrived.
What if a product arrives damaged?
Keep the packaging and take photos of the damaged item and parcel. Contact support with your order number and photos.